IT Infrastructure Administrator

January 2024 - Present

Workers Compensation Board of Prince Edward Island, Charlottetown, PEI

• Provided technical support, leadership, and consultations across the organization in all technology areas.
• Upgraded or migrated from outdated operating systems, software, and obsolete appliances to modern solutions.
• Established standardized practices for the Innovation & Technology department, emphasizing efficient service-specific systems over previous setups with multiple services on a single server.
• Completely renovated the data center, including cabling, redesigning, and installing new equipment and appliances with improved cable management and documentation.
• Deployed a VMWare High Availability Cluster and Storage Area Network (SAN) based on flash storage technology for enhanced performance and technologies like NVMeOF.
• Implemented automation through PowerShell, Python, and Shell scripting to streamline business processes and reduce the time required to complete tasks for the team overall.

IT Manager

2021 - 2022

Island Abbey Food Science LTD., Charlottetown, PEI

• Responsible for a $500,000 IT budget, overseeing 250+ devices and supporting 2 manufacturing lines. Implemented strategic financial decisions to optimize resources and enhance operational efficiency.
• Revolutionized digital literacy across 8 departments by phasing out legacy systems and redesigning the IT infrastructure, empowering 150+ employees with cutting-edge training for improved efficiency and security.
• Orchestrated seamless IT procurement, forging strong partnerships with multiple vendors, and implementing streamlined processes for efficiency and effectiveness.
• Delivered strategic recommendations to the CFO, resulting in a 30% cost reduction for workstations and a significant boost in workstation quality. This laid the foundation for an innovative, evergreening process.
• Led collaborative efforts with departmental leadership to conduct comprehensive IT needs assessments for each department, ensuring alignment with organizational goals and technology requirements.
• Strategically established robust LAN, Building Management System HVAC, and Manufacturing PLC networks in collaboration with vendors, ensuring a new level of security and efficiency for the organization.

Senior IT Consultant

2021

Maximus Canada LLC., Charlottetown, PEI

• Led and assisted IT infrastructure projects:
• Upgrade the SAN from Legacy Fibre Channel (4Gb/8Gb) to 10Gb Direct Attached Copper, overseeing the entire process to enhance storage capabilities and performance.
• Replacement of failing Core Switches, orchestrating the project to minimize downtime and ensure a smooth transition in the IT infrastructure.
• Led the execution of security and penetration testing, generating weekly reports and spearheading remediation planning to fortify the organization's cybersecurity posture.
• Collaborated with the sister company's IT team to spearhead the Azure AD Hybrid and Office 365 deployment. Replaced standalone Office-yearly licenses and Exchange On-Premises, optimizing collaboration and communication tools for enhanced efficiency.

Information Security Contractor

2020

Amsted Canada, Charlottetown, PEI

• Oversaw and actively managed the enterprise security information and event management solution (SIEM), implementing integrations for existing tools to enhance the organization's threat detection and response capabilities.
• Directed the migration from various tools to a single security suite across the parent company and subsidiaries, establishing a streamlined Security Operations Centre (SOC) for improved efficiency and coordination.
• Took charge of Identity Access Management (IAM) for a user base of over 1,000 globally, setting up and enforcing multi-factor authentication, which enhanced the organization's overall security posture.
• Developed and continually improved workflows for the onboarding and training of new team members, ensuring a smooth onboarding process and fostering a knowledgeable and efficient team.
• Collaborated with the team to create action plans upon discovering new vulnerabilities, ensuring swift and effective mitigation strategies to safeguard the organization's assets and data.

Senior Network Administrator

2018 - 2019

Maximus Canada LLC., Charlottetown, PEI

• Overhauled the existing workstation imaging process, shifting from manual to automated. Utilised various automation tools and code to streamline the process from 8+ hours to 30 minutes. Implemented monthly reviews and updates to base images, ensuring ongoing efficiency.
• Initiated a redesign of the Virtual Machine building by creating Templates aligning with the principles of the workstation imaging process. Incorporated additional steps following CIS security baselines and instituted monthly reviews and updates to base images for optimal virtual environment performance.
• Transformed the team from reactive to proactive IT practices through weekly team scrums that identified reoccurring issues. This initiative enhanced overall project management and resulted in a more proactive and responsive IT approach.

Engineer (Database)

2017 - 2018

Invesco Canada Ltd., Charlottetown, PEI

• Tier 2 and 3 Application & Database support.
• Microsoft SQL 2012 and Oracle Database support.
• SQL Store Procedure, Functions and Schema maintenance, updates and enhancements.
• Data Integration (ETL) maintance, updates and enhancements.
• Unix and Linux issue resolution and prevention through analytics of reoccurring incidents.

Network Monitor / Support Administrator

2016 - 2017

Carta Worldwide, Charlottetown, PEI

• Build, maintain & customize an IT infrastructure monitoring platform to meet business operations needs.
• Windows, Unix & Linux server issue resolution and prevention through the analytics of reoccurring incidents.
• Build, maintain * customize a Service Management Platform to track tickets from Operations, R&D and IT Departments.
• Corporate Infrastructure Management of five sites across the globe: Oakville, Charlottetown, London, Casablancas and Cyphrus.
• Backup, Storage & Maintenance solutions management for Databases and SAN/NAS appliances.

Bilingual Technical Support Analyst

2014 - 2016

Bulletproof Solutions, Charlottetown, PEI

• Windows Server Administration and Desktop support.
• Active Directory Architecture with Single and Multi-Tenant environment.
• Solarwinds Monitoring and Administrative support.
• Security monitoring and intervention for clients.
• Knowledge management, documentation and procedure creation and PowerShell automation of processes.

Bachelor of Arts - Applied Communications, Leadership and Culture

2019 - 2026

University of Prince Edward Island, Charlottetown, PE

I completed a Bachelor of Arts in Applied Communications, Leadership and Culture (ACLC) with the goal in mind of developing soft skills I could pair with my existing technical skills. I aim to use these skills to bring balanced leadership to my teams.

Diploma - Computer Networking Technologies

2014 - 2016

Holland College, Charlottetown, PE

I completed a Diploma in Computer Network Technology (CNET) to start my career in IT. The program gave a foundation in networking, system administration, cyber security, projcet management and programming.